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Cisco cipc locale download free.Downloading Cisco IP Communicator (CIP) – CallTower Solutions Center

 

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This chapter provides troubleshooting information for common Cisco IP Communicator issues. It is available at this URL:. This tool is available only to registered Cisco. Step 1 Log in to Cisco.

Step 3 Select a technology cisco cipc locale download free product area to begin troubleshooting. For example, if you select Voiceyou access a knowledge base for voice-over-data networks and IP telephony:. Step 2 Tell users to report issues by clicking the QRT softkey and by choosing the appropriate problem category. Feedback is logged in an XML file. Actual information logged depends on the user selection and cisco cipc locale download free the destination device is Cisco IP Communicator.

If Cisco IP Communicator unexpectedly crashes, the Cisco Unified Problem Reporting Tool automatically collects installation, application, and client PC system information to automate the trace and crash-dump collection process on the client PC. It also ссылка на продолжение a dump file. For users who roam from one computer to another, they must generate the problem report on the PC from which the problem occurred so that the correct logs are attached.

By design, log files do not roam with a user from computer to computer. Step 1 Tell users to follow the troubleshooting instructions in the online help and in the user guide at this URL:. If a blue screen failure occurs, the Cisco Unified Problem Reporting Tool might not generate an application crash dump even if the cause of the blue screen might be attributed to an interoperability issue cisco cipc locale download free Cisco IP Communicator and the Windows OS.

Sometimes, you need detailed log files to help troubleshoot problems with Cisco IP Communicator. Detailed logs have these characteristics:. If the problem is intermittent or unexpected, capture the logs without restarting the application. Problem The user reports that there is not enough space on the C drive. Approximately MB of additional space is required for the installation.

To fix the problem, ask the user to free up additional space on the C drive. Problem The user reports that the uninstall does not remove all files. Solution The uninstall program does not remove files that are added or modified during runtime; you cisco cipc locale download free to manually delete cisco cipc locale download free files:. Problem The user reports that the application does not start up properly.

If the application does not start up properly, try these ссылка. In this case, delete the device from the Cisco Unified Communications Manager database, make a copy of a configuration file for a functional device of the same type as the problematic device, and rename the file.

Replace the old configuration file with the new one, and add the device to the Cisco Unified Communications Manager database. Try these solutions:. Cisco cipc locale download free you can ping the server, ensure that DHCP option is correctly set. Problem The user reports that Cisco IP Communicator cannot find the network interface device and prompts the user to re-insert it or choose a new one, or Cisco IP Communicator shows the wrong extension number at startup.

Solution Try these solutions:. The network adapter setting allows Cisco IP Communicator to identify itself to the network; it is cisco cipc locale download free used for audio transmission. For this reason, you do not /4548.txt to change this setting once it is established unless you are permanently removing or disabling the selected network interface. In this case, select the new cisco cipc locale download free, re-administer the device in Cisco Unified Communications Manager administration, and delete the old device record.

If this is not the case, perform these steps in Cisco Unified Communications Manager:. Problem The user reports that the message Registration rejected: security error appears on the Cisco IP Communicator phone screen.

Cisco cipc locale download free Complete this procedure:. Step 1 Make sure the LSC is installed under the personal certificate store. The display should show a string of 32 hexadecimal digits instead of showing Not Installed.

Problem The user reports poor quality when calling digital cell phones using a low-bandwidth codec. Solution When the user chooses to use low bandwidth, calls between Cisco IP Communicator and a digital cellular phone might сообщение windows desktop icons download free что poor voice quality. Use the low-bandwidth setting only when absolutely necessary. Solution The RxType and the TxType statistics show the codec that is being used for a codec conversation between this IP device and the other device.

The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service. Solution The RxSize and the TxSize statistics show the size of the voice packets that is being used in a conversation between this IP device and the other device. Problem The user reports that there are обращайте how to download movie maker for windows 7 ultimate free тоже in voice calls.

A large variance between these statistics might indicate a problem with cisco cipc locale download free on the network or periodic high rates of network activity. Problem The user reports that cisco cipc locale download free is no audio, not even a dial tone. Problem The user reports one-way audio problems.

Solution If the remote party cannot hear the person who placed the call on a Cisco IP Communicator, it might be for one of these reasons:. If the Cisco IP Communicator party cannot hear the remote party, it might be for these reasons:. Tip In cases of occasional one-way audio, try holding and resuming the call while the symptom is occurring.

This can resolve the problem. Problem The user reports that the voice of the remote party is disrupted by unintended silences or sounds jittery.

Be aware that launching applications and performing network-intensive tasks, such as sending e-mail, might affect audio quality. If the problem persists, verify that sound cards and audio drivers are correctly installed on client PCs. Problem The remote party hears distorted or robotic audio, background noise, or inconsistent volume levels.

This can cause various kinds of problems, including robotic transmitted audio, background noise, and sometimes changing volume levels in received audio. Step 1 Test the volume level of Cisco IP Communicator for each audio cisco cipc locale download free handset mode, speakerphone mode, or headset mode by going off-hook with each mode. To test handset mode, lift the handset. To test speakerphone or headset mode, make sure that only the speakerphone or headset button is lit. Step 2 Узнать больше you hear a dial tone, click the volume button in the main interface.

A volume slider appears above the volume button. If the position of the slider is not in the middle of the range, press the volume button to reposition the slider so that the volume level is near the middle of the range. Step 3 Repeat steps 1 and 2 for each audio mode. Step 5 If the problem is not volume related, suppress background noise. Noise suppression is applied to the microphone input device to prevent the transmission of noise to the remote end.

Solution Verify that Windows has completed its startup process and that no other applications are still loading before using Cisco IP Communicator. Problem The user reports voice quality is degraded when workstation physical memory becomes low. Solution Cisco IP Communicator is recommended to operate with approximately 60MB of available physical memory – this is different from minimum required workstation memory as other applications will be consuming workstation memory.

By ensuring other applications – including the operating system – have left enough available memory for Cisco IP Communicator will reduce sound distortions based on low-available RAM conditions. If users experience this condition, you may want to have them close some applications when running Cisco IP Communicator or increase the RAM in their system.

Problem The user reports voice quality is degraded when using Cisco IP Communicator with other applications that consume available bandwidth. Solution Minimize the use of applications that consume large amounts of bandwidth examples: applications that transfer large files, send or receive video, perform “screen sharing” operations, etc.

Problem The user reports voice quality is degraded when the laptop is physically moved. Solution Some computer manufacturers have introduced cisco cipc locale download free feature called “HDD Protection” which prevents damage to the computer’s hard drive when the laptop experiences movement.

This feature may also temporarily affect applications which are currently running on the workstation. The recommendation is to not physically move a computer enabled with this feature while on an active call. Problem The user reports that the application resets unexpectedly. This lost connection can be caused by these conditions:. Problem The user reports that when trying to make a call, digits are not recognized by the application.

Problem Users complain of degraded application performance when Cisco IP Communicator and other applications are running. Problem The user reports that Quick Search does not work. Solution If you want to configure Quick Cisco cipc locale download free to work with an external directory, you cannot use the Directory Wizard. Instead you must create a custom configuration file. The user might need to cisco cipc locale download free credential information.

Problem The user reports that the Audio Tuning Wizard does not allow tuning of the microphone. Solution When Cisco IP Communicator is on a computer that is running Windowsusers cannot use the Audio Tuning Wizard to tune the microphone of an audio device that is currently active.

Users should choose a time when they are not on a call and when the audio device is not in use by another application to tune it. Solution This is a normal outcome of installing or upgrading the application and does not indicate a problem with the installation or upgrade process. Build versions are listed in the right column. Skip to content Skip to search Skip to footer.

Book Contents Book Contents. Find Matches in This Book. PDF – Complete Book 4. Restrictions This tool is available only to источник Cisco. Procedure Step 1 Log cisco cipc locale download free to Cisco. Before You Begin For users who roam from one computer to another, they must generate the problem report on the PC from which the problem occurred so that the correct logs are attached.